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Testimonials
“Studies were always completed on time and within budget, with the final product a report that all members of management found readable and useful.”
“WB&A always put forth the extra effort to understand the nature of our business.”
“We have exacting standards for reliability and accuracy. WB&A holds its work to the same standards. Their research reflects the highest integrity and professional expertise.”
“WB&A delivered a great research product in the time I requested”
“Very fast and accommodating. WB&A meets deadlines, even for proposals”
“My very favorite market research firm. They are professional yet personable, involved, take interest in my project.”
“The service is personalized, not cookie-cutter.”
“They have brains, intelligence, and are well staffed in every area.”
“I have a direct line of communication to the project manager at all times.”
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Transportation
WB&A provides research services for public transportation agencies throughout the United States. We have expertise in conducting research for a wide range of organizations and services—from large urban systems to smaller rural services to interstate transit services. These studies have been conducted for various transportation modes, including air travel, bus, subway, light or heavy rail, pedestrian and bicycle, and paratransit service. Our research has covered a wide variety of topics, including rider satisfaction, perceptions of service from both riders and non-riders, transportation planning, origin & destination studies, mystery riding and communications studies (e.g., effectiveness studies on advertising, signage, on-board and system announcements). This breadth of experience allows us to bring the best practices of the public transportation industry into each project.
WB&A staff are members of the National Research Council’s Transportation Research Board (TRB). In addition, WB&A maintains partnerships with several engineering and transit planning firms.
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